Privacy Policy

This Privacy Policy explains how Sutum for Information Technology LLC ("Sutumatic") collects, uses, and protects information when you use its digital services. By using any of Sutumatic’s services, you agree to this policy.

 

1- Information We Collect

Personally Identifiable Information:

We collect personal information from users through various means, including but not limited to:

• Service registration.

• Completing forms or surveys.

• Interactions with support or customer service.

Such information may include:

• Full name.

• Email address.

• Mobile number.

• Payment information.

• Company details such as trade name and tax number.

Non-Personal Information:

We collect non-personal data through user interactions with the platform, including:

• IP address.

• Device and browser type.

• Operating system.

• Date, time, and duration of visit.

 

2- How We Use the Information

We use collected information for the following purposes:

• To improve customer support and responsiveness.

• To enhance and develop our current services.

• To send system notifications or updates.

• To send promotional content with prior user consent.

• To fulfill legal or regulatory requirements.

 

3- Analytics Tools

We use third-party analytics tools to measure performance and improve service quality without linking the data to any identifiable individual.

 

4- Sharing Information with Third Parties

We do not sell, lease, or trade user data. However, we may share certain information with:

• Electronic payment service providers.

• External technical support partners.

• Government authorities based on official legal orders.

• All parties we engage with are bound by strict confidentiality agreements.

 

5- Data Security

We take appropriate technical and administrative security measures to protect user data from unauthorized access, alteration, disclosure, or destruction, including:

• Encrypting data during transmission.

• Storing data on secure servers.

• Restricting access to sensitive data to authorized personnel only.

 

6- Cookies

We use cookies to enhance user experience and simplify interactions with the platform. Users can disable cookies from their browser settings, noting that certain system functions may not perform as expected when cookies are disabled.

 

7- User Data for Marketing Purposes

Sutumatic may display a customer’s company name or logo in its client list or case studies after obtaining verbal, written, or implied consent.

 

8- Data Retention

• We retain user data throughout the subscription period.

• After cancellation, we allow a 6-month grace period for data retrieval.

• After this period, Sutumatic reserves the right to permanently delete the data.

 

9- External Links

The platform may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites. Use of those sites is subject to their own privacy policies.

 

10- Policy Changes

Sutumatic reserves the right to update this policy at any time. Users will be notified via email or system notice. Continued use of the service after such changes constitutes acceptance of the updated policy.

 

11- Acceptance of the Policy

By using Sutumatic's platform, you agree to this Privacy Policy. If you do not agree, please discontinue using the service.

 

11- Contact

For any questions regarding this Privacy Policy: 📧 Email: info@sutumatic.com