1 Scope of Refund Policy
This policy applies to all subscriptions, add-ons, setup fees, training, customization, integration, and migration services.
2 General Principle
All fees are non-refundable except as specified in this policy.
3 Monthly Subscriptions
Monthly subscriptions can be refunded within 7 days if unused and no setup services were performed.
4 Annual Subscriptions
Annual subscriptions can be refunded within 30 days if unused and no setup services were performed.
5 Cases Where Refund May Be Accepted
Refunds may be granted for technical failures, duplicate charges, or service inability.
6 Non-Refundable Cases
No refunds for: expired periods, used services, setup fees, training, migration, customization, third-party fees, terms violations, or change of mind.
7 Custom Services & Integrations
Custom services are non-refundable once work begins.
8 Monthly Add-ons
Add-ons follow the same rules as monthly subscriptions.
9 Payment Errors & Duplicate Charges
Duplicate charges will be refunded or credited after verification.
10 How to Request a Refund
Send refund requests to info@sutomatic.com with full details and supporting documents.
11 Refund Review Period
Refund requests are reviewed within 3-5 business days.
12 Refund Processing Time
Approved refunds are processed within 7-14 business days.
13 Partial Refunds
Partial refunds may be granted based on usage and executed work.
14 Cancellation Does Not Mean Refund
Cancelling stops renewal but does not automatically refund current period fees.
15 Offers & Discounts
Promotional subscriptions may have different refund terms.
16 Free Accounts
No refunds apply to free accounts or services.
17 Terms Violations
No refunds for accounts terminated due to terms violations.
18 Policy Changes
This policy may be updated. The policy in effect at the time of request applies.
19 Contact
Contact: info@sutomatic.com — Sutum Information Technology LLC — National ID: 7029130866.